Return Policy

Returns Policy

You may cancel your purchase within 7 days from the date of delivery by calling 0800 112 3519 and obtaining a returns number. Providing we receive the goods within 7 days of issuing a returns number and in their original packaging and condition you will be refunded the price paid within 30 days from the date on which we received the goods. All returns are to be sent to

Sun Infosys  Limited,
38 North Street,
Barking,
IG11 8AW,
United Kingdom.

at the buyers own cost and risk.

The following exclusions apply to the refund policy stated above:

Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at Sun Infosys  Limited’s discretion and with prior written agreement.

Goods over 30 days old will not be accepted for refund.

Goods that are not in their original packaging and condition are excluded.

Delivery charges are excluded (for Business and Trade Customers only).

Faulty Products:

In the unlikely event that you receive a faulty product or your product becomes faulty we will repair/replace (at our discretion) the product. Please call 0800 112 3519 to obtain a Returns Authorisation Number so that you can send the faulty product back to us. The Returns Authorisation Number must be clearly marked on the outer packaging of the goods you return, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. All returns are to be sent to Sun Infosys  Limited  at the buyers own cost and risk. The cost of returns to Sun Infosys  Limited is not covered by the product warranty.

Returns procedure:
If you would like to make a return, please call us to obtain a Returns Authorisation Number, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. The buyer will be responsible for ensuring that all returns are delivered to Sun Infosys  Limited and for providing proof of delivery of such return, the cost of such returns is not covered by the Product warranty.